: The vicidial.php interface on the agent's screen is watching for this status change. The moment it sees QUEUE , it triggers a redirect in the Asterisk system to move the live call into the agent's "MeetMe" conference room.
In vicidial.php , uncomment or add:
Standard WebRTC Constraint Implementation: agc vicidialphp work
: Ensure that your telephony infrastructure supports AGC and can integrate with VICIDIAL.
Agent selects a disposition (e.g., "Callback - Tomorrow"). AGC executes rules: : The vicidial
| Log Entry | Meaning | |-----------|---------| | AGC returning NO_LEADS_AVAILABLE | Hopper empty or all leads filtered out | | vicidial.php AGENT_DIRECT call | Agent is in manual dial mode | | AGC lead rejected - call time window | Lead’s phone number’s time zone is outside allowed hours | | AGC max dial attempts reached | Lead’s called_count > allowed_max |
Each disabled feature reduces the CPU load on vicidial.php calls. Agent selects a disposition (e
Updated: March 2025 — Verified with VICIdial v.2.14b0.5