Continue holding until the Android Recovery Mode menu appears on your TV screen, then release.
Locate the small RST pinhole (usually on the back or bottom). Use a thin object like a paper clip to press and hold the button. huawei stb q11 factory reset exclusive
With the customer agreeing, John pressed the "OK" button to initiate the factory reset. The STB displayed a progress bar, and after a few minutes, it rebooted. When it powered back on, the device displayed the initial setup screen. Continue holding until the Android Recovery Mode menu
Warning: This voids any warranty and requires basic electronics knowledge. and after a few minutes
If you have forgotten your password or your remote is unresponsive, you can use the physical reset pinhole or button located on the device.