Then her phone buzzed. A text from an unknown number:
The error code blinked on the screen like a flatlined heartbeat: Netflix NW-6-403. netflix nw-6-403
Plug in your router and wait another minute for it to boot up fully. Then her phone buzzed
Open YouTube or another streaming service on the same device. If they also fail, the problem is your internet connection, not Netflix. Contact your ISP: the problem is your internet connection
If you are using a Smart TV or game console, try connecting the device using an Ethernet cable.