: Press the Windows key + R to open the Run window, type supporttool.exe , and click OK.
: If you are working with Trend Micro Technical Support , you may be asked to collect diagnostic logs to analyze specific system errors. Security Warning Download Center | Trend Micro (US)
Open the Toolkit, go to the tab, and click Stop All Services . If your PC speed returns to normal, you know the issue lies within the software configuration or a conflict with another app. If the software won't update:
Note: Always verify that the URL contains trendmicro.com and the file name is TMDiagToolkit.exe .
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: Press the Windows key + R to open the Run window, type supporttool.exe , and click OK.
: If you are working with Trend Micro Technical Support , you may be asked to collect diagnostic logs to analyze specific system errors. Security Warning Download Center | Trend Micro (US)
Open the Toolkit, go to the tab, and click Stop All Services . If your PC speed returns to normal, you know the issue lies within the software configuration or a conflict with another app. If the software won't update:
Note: Always verify that the URL contains trendmicro.com and the file name is TMDiagToolkit.exe .
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