– Focuses on basic definitions and ISO principles.
During an audit of the HR department, the auditor asks for the training records of a forklift driver hired six months ago. The HR Manager provides a training certificate from the driver’s previous employer. However, the company’s own "Competence Procedure" states that all new drivers must pass an internal safety test before operating machinery. There is no record of this internal test being conducted. Q: Is there a non-conformity? If so, write the NC report. Answer: Yes, there is a Non-Conformity. Standard/Clause: ISO 9001:2015, Clause 7.2 (Competence).
Test your readiness with this mini-quiz. Answers are below.