: Right-click the Citrix executable, go to Properties , and under the Compatibility tab, try running the program in compatibility mode for an earlier version of Windows.
provides the most current instructions for Windows users, including log collection and diagnostic steps. For Mac users, the Citrix Workspace for Mac guide citrix receiver troubleshooting guide link
If you are experiencing issues connecting to your virtual desktop or apps, try these quick steps: : Right-click the Citrix executable, go to Properties