Users running very old versions (e.g., e2 or lower) on Windows 7 are officially encouraged by Wilcom Support to upgrade to newer versions like e4.2 for full native Windows 10 support. Wilcom ES V9 Installation Guide | PDF - Scribd
Wilcom ES v9 is a legacy embroidery software originally designed for Windows XP and Windows 7 (32-bit). Running it on modern 64-bit systems like Windows 8.1 or Windows 10 often requires specific "fixes" to bypass driver and compatibility limitations. Compatibility Fixes for Windows 8, 10, and 11 wilcom es v9 windows 7810 fixed