Zammad’s native "Thumbs up / Thumbs down" is too basic for modern NPS (Net Promoter Score) surveys.

In the competitive landscape of customer support, has carved out a unique niche. As a modern, open-source helpdesk, it offers a sleek UI, powerful automation, and multi-channel management out of the box. However, as businesses scale, the "vanilla" version often requires specific enhancements.

To register the addon with Zammad, we need to add a few lines of code to the config/initializers/zammad.rb file.